Home Theater: Best Buy Site Wears Two Faces

Let's say you spot a bargain on the Best Buy website. You go to the local Best Buy to buy the product. Sorry, says the salesperson, that's not the correct price for that product. How can that be?, you ask. The salesperson boots up the site and shows you and then you feel like a ninny. But you're not a ninny—you've merely been robbed. Best Buy has confirmed to Connecticut state investigators that it maintains a second site, an intranet site, with different prices. I'll let "Consumer Watchdog" George Gombossy of the Hartford Courant tell the rest of the story: "State Attorney General Richard Blumenthal ordered the investigation into Best Buy's practices on Feb. 9 after my column disclosed the website and showed how employees at two Connecticut stores used it to deny customers a $150 discount on a computer advertised on BestBuy.com. Blumenthal said Wednesday that Best Buy has also confirmed to his office the existence of the intranet site, but has so far failed to give clear answers about its purpose and use. 'Their responses seem to raise as many questions as they answer,' Blumenthal said." Best Buy's serpentine response is to blame its employees: "We are reminding our employees how to access the external BestBuy.com web site to ensure customers are receiving the best possible product price."

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